Last updated: July 4, 2026
This policy applies to all purchases from Nuvitru Wellness LLC. Service-specific agreements you sign at enrollment may contain additional detail; if they conflict with this page, the signed agreement controls.
8.1 Programs (4-Month Reset, Optional Supplement Upgrade, and Targeted Programs)
- Before your program starts: You may cancel for a full refund, less any non-refundable enrollment deposit and the cost of any lab kits already ordered or shipped, by emailing hello@nuvitru.com at least 3 business days before your first scheduled session.
- After your program starts: Program fees reflect a committed engagement (typically 3 or 6 months) and reserved practitioner capacity. Fees for the current commitment period are non-refundable once services begin, except as required by law. If you must discontinue for a documented medical or hardship reason, contact us — we may, at our discretion, offer a pause, transfer of remaining sessions, or partial credit.
- Payment plans are a convenience, not a subscription: choosing installments does not shorten your financial commitment for the enrolled program.
8.2 Concierge Membership
Memberships renew monthly. Cancel anytime with 30 days written notice to hello@nuvitru.com; cancellation takes effect at the end of the current billing cycle, and you retain access through that date. Fees already billed are non-refundable. Any minimum commitment period stated at signup applies before cancellation is available.
8.3 Appointments and In-Clinic Therapy Sessions
We reserve time specifically for you. Reschedule or cancel at least 24 hours before your appointment at no charge. Late cancellations and no-shows may forfeit the session or incur a fee up to the full service price. Repeated no-shows may result in prepayment requirements or discharge from the practice. Session packages expire 12 months from purchase and are non-refundable but transferable to other in-clinic services at our discretion.
8.4 Lab Testing
Lab kits and requisitions are refundable before the kit ships or the requisition is released, less a disclosed processing fee. Once a kit has shipped or a specimen has been submitted, lab fees are non-refundable (the laboratory has been engaged). Collection errors caused by the lab will be re-run per the lab's policy at no cost to you; errors in following collection instructions may require a repurchase. See the Lab Testing Terms.
8.5 Supplements
For safety and quality reasons, supplements are non-refundable and non-returnable once shipped or picked up, except: (a) products that arrive damaged or defective, or (b) incorrect items shipped — in both cases notify us within 7 days of receipt with photos and we will replace the product or refund it. Orders fulfilled through third-party dispensaries (e.g., Fullscript or a compounding partner) follow that dispensary's return policy.
8.6 Classes, Events, and Digital Products
- Live classes and events: Refundable until 7 days before the event; after that, we offer a credit or transfer to a future event where possible. If we cancel, you receive a full refund or credit — your choice.
- Digital courses, meal plans, and downloadables: Non-refundable once access is granted or the file is delivered, due to the nature of digital content.
8.7 How Refunds Are Issued
Approved refunds are returned to the original payment method within 10 business days of approval. We do not refund in cash or to a different card.
8.8 Our Right to Discontinue Care
If Nuvitru determines we cannot safely or appropriately serve you (including clinical mismatch or conduct issues), we may end the engagement and will refund the unused, unearned portion of prepaid fees on a pro-rata basis.
8.9 Questions
Email hello@nuvitru.com with your order or program details. Nothing in this policy limits rights you may have under applicable consumer protection law.
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